Voice Agents

Voice Agents are AI-powered phone agents that can make and receive calls on behalf of your business. They combine speech synthesis, call handling, and business instructions to support real conversations with your contacts.

Key Concepts

• Campaign — A voice agent configuration with a specific purpose (e.g., appointment scheduling, follow-up calls)
• Phone Number — A provisioned number assigned to the campaign for making/receiving calls
• Voice — The AI voice persona used during calls (multiple voices available in different languages)
• Instructions — The system prompt that guides the AI's behavior and conversation flow
• Tools — Functions the AI can call during a conversation (e.g., look up information, book appointments, transfer calls)

Getting Started

1. Ensure you have at least one phone number provisioned (see Phone Numbers)
2. Navigate to Agents > Voice Agents
3. Click + Create Campaign
4. Configure your agent and save

Campaign List

The Voice Agents page is your main view for reviewing and managing calling workflows. Each row includes:

• Name and status (active/paused)
• Phone Number assigned
• Call Count — Total calls made
• Quick actions: view, edit, calls list