Phone Numbers

Phone numbers are provisioned numbers used by your voice and SMS workflows for outbound and inbound communication.

Managing Phone Numbers

Navigate to Admin > Phone Numbers to manage your provisioned numbers.

The phone numbers list can show:

• Number — The phone number
• Type — Voice, SMS, or both
• Used By — Which agents are currently using this number
• Status — Active or inactive

Adding a Phone Number

1. Click + Add Phone Number
2. Enter the phone number in international format (e.g., +1234567890)
3. Configure the number type and capabilities
4. Optionally assign a default SMS agent for inbound messages
5. Click Save

Assigning Numbers to Agents

Different agent types can use provisioned numbers in different ways:

• Voice Agents — Primary calling number
• Chat Agents — Optional text number for SMS fallback
• SMS Agents — Primary texting number
• Task Agents — Optional text number

A single number may be assigned across multiple workflows depending on your configuration, but it is important to review overlapping use cases carefully.

Number Usage

The phone numbers page helps you understand where each number is assigned so you can avoid conflicts and manage number allocation more intentionally.