Your data on the Now Map in five shapes, from uploads, feeds, webhooks, Workiz or the CRM; places as bookmarks; the free context overlays.
The dashboard's Now Map shows where your conversations are happening. This page lets a workspace admin put your own data on the same map, so a call lights up next to the truck that could take it, inside (or outside) the area you serve, with the weather it is happening in.
Everything on this page is either yours or free. The one priced layer — live traffic — is governed elsewhere: by Location & Map Precision and the map data budget.
https:// URL that returns one of those formats.A layer is a named set of things drawn on the map. Pick the shape that matches what the rows are:
| Shape | For | Drawn as |
|---|---|---|
| Moving points | drivers, trucks, couriers — a timestamped position per unit | a dot with a heading tick and a dashed trail of its last positions; the feed's age on the legend |
| Fixed points with a state | sites, sensors, jobs, stores | a rounded square coloured by state |
| Areas | service areas, regions, territories | an outline with a soft fill, under the street labels |
| A value at a place over time | queue depth, a sensor reading | a disc sized and coloured by the value; a sparkline of the last readings on selection |
| Links between two places | order → warehouse, request → dispatched unit | an arc with an arrowhead — each one a real relation, never decoration |
State colours. A state that reads like a status word takes the status meaning everywhere on the platform: available / online / done read as good, busy / en route / pending as attention, offline / failed / cancelled as bad. Any other state takes a categorical slot in a fixed order, and past six distinct states the rest fold into All others on the legend. Colours follow the state, not the count, so filtering never repaints survivors.
A row with an email or phone is matched to your contacts through the same resolver that places every inbound text and call. A match places that contact on the location ladder with the row's coordinates (source: your upload), so the contact page reads "Likely in …" and territory filters find them. The map's In focus card says which layer placed a contact. Nothing overwrites the address you typed.
A layer always says how old its data is — in its tick beneath the map ("trucks · 41 min old") and on this page. A URL feed that has missed three of its intervals, or a webhook or Workiz layer silent for an hour, is marked stale, and a failed refresh shows its error on the layer and in that tick's tooltip. A stale feed never masquerades as live.
Give a layer a meaning and the map reasons with it. Select any light (a call, a chat, a job) and the In focus card's Around this spot section says:
A place is a camera shortcut: pin a depot, a city, a region by address or coordinates, and it appears as a pill under the globe, in the In focus menu, and ringed and labelled on the map itself. The platform also suggests the cities your conversations and contacts come from most, best first; accept the ones you want one click away. Places never limit the map — every workspace keeps the whole planet. Up to sixty per workspace.
The platform ships four free overlays, all off by default:
A tenant admin turns each one on here; every viewer then chooses what they show from the map's Layers → Context menu. Weather and air quality appear in the line under the headline ("12° light rain · air good"), holidays as "Today is …". None of these count against the map data budget.
lat/lng columns pre-fills the mapping; the re-check reports
"N place" before the import.