Using a Campaign

Once your voice campaign is configured, there are several ways to use it for live calling workflows.

Manual Calls

Start individual calls directly from the campaign:

1. Open the campaign detail page
2. Click Use Campaign
3. Enter the phone number to call or select a contact
4. Click Start Call

Batch Calls via Lists

To call a larger audience, use lists and orchestrations together:

1. Create a List with your target contacts (see Lists)
2. Use an Orchestration to trigger calls from the list (see Orchestrations)

Inbound Calls

If your campaign's phone number receives an inbound call, the voice agent will answer automatically using the configured instructions and tools.

API-Triggered Calls

Trigger calls programmatically through the KarmaFlow API when you need the calling workflow to be initiated by another system or event. Common examples include:

• Webhook-driven calls (e.g., after a form submission)
• Integration with external systems
• Custom calling workflows

See the Tenant API Documentation (available in-app at Docs > Tenant API) for endpoint details.

Monitoring Active Calls

Active calls appear in the campaign call list in real time. After a call ends, the transcript and summary become available shortly afterward for review.