Call Details

Every call made or received by your voice agents is recorded and available for review.

Viewing Calls

You can access calls in two primary ways:

• From a Campaign — Click a campaign, then click Calls to see all calls for that campaign
• From a Contact — Open a contact's detail page to see their call history in the activity timeline

Call Detail Page

Each call detail page includes:

• Call Information

  • Date and time
  • Duration
  • Direction (inbound/outbound)
  • Phone number
  • Associated contact (if identified)

• Transcript — Full text transcript of the conversation with timestamps for both sides of the call

• Call Summary — AI-generated summary of the call, including:

  • Key topics discussed
  • Outcome
  • Action items
  • Sentiment analysis

• Recording — Audio playback of the call (when available)

Call List Filters

When viewing calls for a campaign, you can filter by:

• Date range
• Duration
• Outcome
• Contact