Chat Sessions

Every conversation between a visitor and a chat agent is stored as a chat session.

Viewing Sessions

Navigate to a chat agent and click Chats to review all sessions for that agent. The session list shows:

• Visitor — Name or identifier (if collected)
• Page URL — Where the chat started
• Messages — Number of messages in the conversation
• Duration — How long the chat lasted
• Date — When the session occurred
• Status — Active, completed, or escalated

Session Detail View

Open a session to review the full conversation. The detail view includes:

• Full Message History — Every message between the visitor and AI, with timestamps
• Visitor Information — Browser, device, page URL, IP geolocation
• Contact Link — If the visitor was identified, link to their contact record
• Sentiment — AI-assessed conversation sentiment
• Summary — AI-generated conversation summary

Filtering Sessions

Filter the session list by:

• Date range
• Visitor name or email
• Page URL
• Session status